Terms and Conditions

Travel arrangements and published prices including those detailed on the www Internet site are provided and coordinated by the Albany Visitor Centre and The Albany Regional Booking Service. Due care has been taken to verify and check all information including the WWW internet site as at the time of compilation. However, as the relevant accommodation & tour operators supply this information. The Albany Visitor Centre and The Albany Regional Booking Service accepts no responsibility for any inaccuracy or misdescription contained in publications or the WWW internet site, information is as so supplied.

Booking Conditions:

1 The ‘Client’ must be at least eighteen years of age. The Client must be authorized on behalf of all other members of the party to the booking.

2 The booking is made on the basis the Booking Conditions shall apply to all members of the party. By making the booking, the ‘Client’ confirms that he or ‘she is so authorized and that at other party members agree that the booking is subject to these Booking Conditions.

3 The ‘Client’ is responsible for making payments prior to arrival, and payment is made to “The Albany Regional Booking Service” A payment equal to no less than 30% of the cost is required at the time of making the booking and the balance payable within 14 days of arrival

4 The booking is made on the basis that the Client agree that no liability can be accepted by the Accommodation provider hereafer referred to as the Operator for expenses,costs, losses, claims or other sums of any description which relate to the occupation of the property

5 The Client and all members of the party agree the premises cannot be used for any purpose other than the provision of accommodation. The Client agrees to keep the property clean and tidy and to leave the property in a similar condition as it was found upon arrival. The Client and all members of the party further agree not to use the property for any commercial or unlawful purpose.

6 The Client is responsible to the Operator for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result -which are caused by the Client and/or any members of the party and the Operator can require payment from the Client to cover any such costs.

7 The Operator is entitled at his/her sole and absolute discretion to refuse to hand over to the Client, or to repossess, the property where damage is or likely to be caused by the Client or any members of the party, or where quiet possession is disrupted or threatened. Under these circumstances such an event will be treated as a cancellation of the booking by the Client.

8 The Client must not sublet, or allow more people than stated in the original booking to occupy the property without consent of the Operator or ‘Albany Regional Booking Service’ If this were to occur without consent, an additional payment will be required to compensate the Operator for the loss of revenue and all associated cost incurred resulting from the occupation of the property. The Client or any member of the party cannot take any animal into the property unless this has been arranged in advance and acknowledged in the booking confirmation. If the Client does any of these things, the Operator can refuse to hand over the property, or may repossess it. If the Operator does so, this will be treated as a cancellation of the booking by the Client. In these situations no refund of any monies paid in respect of the booking will be made and neither will the Operator nor the ‘Albany Regional Booking Service’ have any liability to the Client as a result of this situation arising

9 The Client agrees to vacate accommodation by 10am on the end date specified on the Itinerary unless otherwise and previously agreed with the Albany Regional Booking Service.

10 Cancellation of Confirmed bookings (where payment has been made) will attract a AUD$50.00 (inc. GST). Administration Cancellation Fee is in addition to any advertised Cancellation Fee the Operator may impose. Credit Card Fees are non refundable. Amended Bookingsw ill attract a variable amendment fee not exceeding 1.9% of the total value of the booking

11. The Albany Booking Service reserves the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator over booking their property or for other any reason beyond our control.

12 The ‘Albany Regional Booking Service facilitates bookings of tours and accommodation on the express condition that it shall not be liable for any injury, damage, loss, accident, delays generally, inconvenience or any irregularity which may be caused either by errors and omissions, reason of any defect in any vehicle, vessel, or any company or person engaged in conveying of passengers, or in the carrying out of arrangements of the tours and travel or the provision of accommodation.

13 Literature available in the Visitor Centre and information on the WWW web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or activities maybe described which are inherently dangerous. Albany Regional Booking Service makes no representations of fact, nature, quality and suitability about any or all of the activities promoted and the Client agrees to accept responsibility for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity.

14 When the Client receives confirmation, the details must be checked carefully and validated. If any detail is not correct, or consistent with the Client’s instructions the Client should advise the ‘Albany Regional Booking Service’ immediately upon receipt of the confirmation. “Albany Regional Booking Service” accepts no liability for errors or omissions where the Client has failed to immediately notify details of any errors or omissions

15 When a Client makes a booking for either a tour or accommodation more than 30 days prior to the event or arrival, the Client must reconfirm and validate the booking within 5 business days prior to the event or arrival.

16 Once the ‘Albany Booking Service’ issues a written confirmation to the Client, this signifies that the Operator has entered into a contract with the Client which is subject to these Conditions.

17 The Laws of West Australia shall apply to these conditions

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how visitorcentre.com handles and protects your PII in accordance with commonly accepted privacy principles.

albanytourist.com.au reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to avc@albanytourist.com or sent via postal mail to:

What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
visitorcentre.com collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with albanytourist.com.au
• Contact avc@albanytourist.com.au
albanytoursit.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information
albanytoursit.com.au uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on albanytoursit.com.au may be used to:
• Purchase albanytoursit.com.au products or services
Information collected when you purchase from albanytoursit.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With
albanytoursit.com.au does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
albanytoursit.com.au provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although albanytoursit.com.au offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on albanytoursit.com.au

Legal obligations
albanytoursit.com.au may be required by law to disclose information provided by you to albanytoursit.com.au for the purposes of obtaining products or services from albanytoursit.com.au albanytoursit.com.au may also disclose information against someone who poses a threat to albanytoursit.com.au interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information
albanytoursit.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to albanytoursit.com.au in your booking, please contact us. • General
If at anytime you wish to enquire about any of your PII that is stored by albanytoursit.com.au please contact us.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Payment is due within 48 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract a AUD$50.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Itinerary Amendments

Amendments to any itinerary attracts a fee, referred to hereafter as the amendment fee. The amount of the amendment fee will vary according to the nature and complexity of the amendment, in any event, the fee shall not exceed two percent of the total value of the transaction

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Privacy Policy

Validity of Rates

Itinerary Amendments

Amendments to any itinerary attracts a fee, referred to hereafter as the amendment fee. The amount of the amendment fee will vary according to the nature and complexity of the amendment, in any event, the fee shall not exceed two percent of the total value of the transaction

Tours